The instance is offline

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11-06-2023 11:24 PM
The instance is offline
When logging into Dev site my PDI shows as Offline. when connecting the dpi itself i get a message stating the following:
This can happen when the instance is processing a request, undergoing maintenance, or having trouble connecting to the server.
I have been waiting for quite sometime and its still offline.
On the PDI guide for Requesting Instance Assistance it states to click on a "Give Feedback" that should be available on all dev sites. but there is no such button available
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11-06-2023 11:27 PM
Hi @Theo Booysen ,
As you might know, there is no support available from ServiceNow in relation to PDIs. I'm currently have the same issue as you, where the only thing we can do is just wait until they are up and running again.
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/