The Knowledge Article is not displayed when I clicked "View Article" button of playbook in Workspace

[ISOZAKI]

Hi, I have a question regarding Playbook.
I have set up a "Show Knowledge Article" activity in Stage in Playbook, and I have also set up a knowledge article.
However when I click the "View Article" button, the Knowlwdge Article is not displayed.

The configuration of Automation and UI Layout in Playbook is below

The expected result is that the Article opens in a separate tab when the View Article button is clicked.

Can you give me some advice on what to do?

Best regards,
ISOZAKI

[Mark Manders]

Really? Asking the same question in the same forum 3 times and even use 2 accounts? Can you please give people the time to respond to your question instead of flooding the community?

https://www.servicenow.com/community/developer-forum/the-knowledge-article-is-not-displayed-when-i-c...

https://www.servicenow.com/community/developer-forum/the-knowledge-article-is-not-displayed-when-i-c...

https://www.servicenow.com/community/developer-forum/the-knowledge-article-is-not-displayed-when-i-c...

Please close two of these and let the community help you instead of wasting time by giving you answers that have already been given in other questions

[ISOZAKI]

Mr.Manders

Thanks for getting back to me.

I will close 2 posts.

Then, I can't see the button for deleteing post right now.

Can I click on the Accept solutions button to close it?

regards

[pavan820kum]

I also have the same issue. If you found anyway could you please share here.

[CraigB800020804 · Accepted solution]

The resolution to the same issue I found was that I had a custom event configured in UI Builder on the playbook reacting to the 'open record' event trigger. I had to conditionally filter out the custom event and then conditionally filter in the Link to Destination event.

Hope this helps.