The layout remains.

t-takumi
Tera Contributor

Following the version update (Yokohama to Australia), a button layout element remains visible. While the input screen correctly displays the submit button, the detail screen shows only the layout structure without the functional button itself. Deleting the widget's HTML removes the button, but this negatively affects other widgets. Since the same widget is used for both the input and detail screens, I would like to know how to modify the widget specifically for the detail screen. Are there any other possible solutions?

ttakumi_0-1782177505157.png

 

 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @t-takumi 

 

Is it portal or workspace issue.

 

  • Verify that your current role or conditions haven't been excluded by an updated Read/Write ACL (Access Control List) or Client Script
  • Check Customizations made to your base system UI Actions or Form Section templates got skipped during updates or not. 

Refer:

Interactive Known Issues Companion - Platform Analytics

https://www.servicenow.com/community/csm-forum/ui-actions-in-workspace-disappeared-after-upgrade-fro...

https://www.servicenow.com/community/servicenow-impact-forum/submit-button-not-visible-after-upgrade...

 

https://www.servicenow.com/community/itsm-forum/new-button-is-missing-on-the-ux-form-action-layout-i...

 

https://www.servicenow.com/community/servicenow-impact-forum/submit-button-not-visible-after-upgrade...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti