The new changes in catalog item should be apply to new ritms only any solution?

Priyanka J
Tera Contributor

Hi Everyone, 

Is there a way to apply changes to catalog item variables, such as updating the label, changing from a dropdown to a list collector, deactivating variables, updating UI policies, client scripts, and flow changes, only to new RITMs?

I want these changes to be applied only to new RITMs, while the old RITMs should retain the existing behavior.The changes have already been made. Is there a solution where these new changes will apply only to new RITMs, while the old RITMs remain unaffected with their original setup?

 

Any suggestions or solutions would be greatly appreciated!

 

Thank you 

 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Priyanka J 

You are changing the behaviour of variables, which will impact old RITM as well but also it may create issue if you are changing the data type/ and UI policy. Try this in PDI first.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Hello @Priyanka J ,

 

You can use the below condition to get the status of your catalog items whether it's checked out or not by gliding that table "sc_cat_item".

Checked.png

 

Also, as I mentioned earlier if you are making the changes with the variable, it might affect the old RITM's only when it reopened or state changes otherwise it will only be applied to new RITM's.

 

Please mark my answer as accepted solution and give thumbs up, if it helps you.

 

View solution in original post

7 REPLIES 7

Hello @Priyanka J ,

 

You can use the below condition to get the status of your catalog items whether it's checked out or not by gliding that table "sc_cat_item".

Checked.png

 

Also, as I mentioned earlier if you are making the changes with the variable, it might affect the old RITM's only when it reopened or state changes otherwise it will only be applied to new RITM's.

 

Please mark my answer as accepted solution and give thumbs up, if it helps you.

 

Priyanka J
Tera Contributor

Thank you, @Dr Atul G- LNG and @Abhishek_Thakur  for your responses! I got the answer to my question, and your input really helped. I appreciate you taking the time to respond. 

Good to know @Priyanka J 

 

if all is good, accept the answers as a solution and close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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