The owner of the Knowledge Base is set as the approver

[Saeka]

Hello,

As a function of OOTB, the owner of the knowledge base is set as the approver.
Since the owner is a required entry, is there any way to specify it and not set it as an approver?

I have checked the workflow, but cannot find the relevant section.

[Tai Vu · Accepted solution]

Hi @Saeka 

Within OOTB, The Knowledge - Approval Publish (Retire) workflow is utilized the getApprovers function in the KBWorkflow script include.

answer = new KBWorkflow().getApprovers(current);

You should find the script include with the following url:

https://<instance_name>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=a659e923c30321000096dfdc64d3ae33

Cheers,

Tai Vu

[Saeka]

Thank you for your reply.

I found it.