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The Response OLA clock stops upon sending the first internal communication via email through Service

rmishra4395
Tera Contributor

‎11-26-2024 02:51 AM

Hello Team,

 

Need help configuring OLA for MIM

 

  • The Response OLA clock stops upon sending the first internal communication via email through ServiceNow.

 

Let me know how to achive the above point?

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AshishKM
Kilo Patron
Kilo Patron
In response to AshishKM

‎11-27-2024 05:13 AM

@rmishra4395 - any luck with root cause finding.


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
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