There is a JavaScript error in your browser console - Unhandled exception in GlideAjax

[NG8]

Getting the error on the Catalog side. This is the only Catalog script for that catalog item. 

function onChange(control, oldValue, newValue, isLoading) {
// if (isLoading || newValue == '') {
// return true;
// }
// var id_change=g_form.getReference('Submitted_For_Name',getUserID);
// function getUserID(id)
// {
// g_form.setValue('requested_for_user_id',id.user_name);
// }

var ga = new GlideAjax('user_details');
ga.addParam('sysparm_name','userFieldValues');
ga.addParam('sysparm_user',g_form.getValue('submitted_for_name'));
ga.getXML(simple);

function simple(response){
var answer = response.responseXML.documentElement.getAttribute('answer');
var a = answer.split(',');
g_form.setValue('submitted_for_user_id',a[2]);
return;

}
}

[vkachineni]

Can you please put return out of the if(){} in SI

userFieldValues : function(){
 
 var arr = [];
 var a = this.getParameter('sysparm_user');
 var gr = new GlideRecord('sys_user');
 gr.addQuery('sys_id',a);
 gr.query();
 
 if(gr.next()){
 arr.push(gr.email);//a[0]
 arr.push(gr.phone);//a[1]
 arr.push(gr.user_name);//a[2]
 arr.push(gr.title.getDisplayValue());//a[3]
 arr.push(gr.location.getDisplayValue());//a[4]
 arr.push(gr.department.getDisplayValue());//a[5]
 
 }
 return arr.toString();
 },

[NG8]

We have several other catalog scripts using "using_details" with no issues. 

[vkachineni]

See what you are getting for answer in the console.

function simple(response){
	var answer = response.responseXML.documentElement.getAttribute('answer');
	var a = answer.split(',');
	console.log('got a = ' + a.toString());
	g_form.setValue('submitted_for_user_id',a[2]);
	//return;

}

[NG8]

This what im getting. But i am using this script include for other catalog items as well and have no issues. Its gotta be in the catalog script. 

[vkachineni]

Before the getXML call can you add

alert('sending user = ' + g_form.getValue('submitted_for_name'));