There is a JavaScript error in your browser console - Unhandled exception in GlideAjax

[NG8]

Getting the error on the Catalog side. This is the only Catalog script for that catalog item. 

function onChange(control, oldValue, newValue, isLoading) {
// if (isLoading || newValue == '') {
// return true;
// }
// var id_change=g_form.getReference('Submitted_For_Name',getUserID);
// function getUserID(id)
// {
// g_form.setValue('requested_for_user_id',id.user_name);
// }

var ga = new GlideAjax('user_details');
ga.addParam('sysparm_name','userFieldValues');
ga.addParam('sysparm_user',g_form.getValue('submitted_for_name'));
ga.getXML(simple);

function simple(response){
var answer = response.responseXML.documentElement.getAttribute('answer');
var a = answer.split(',');
g_form.setValue('submitted_for_user_id',a[2]);
return;

}
}

[Prateek kumar]

Glad you got it resolved and Good luck

But you can atleast mark other comments as helpful. People invested time and effort in assisting you in this question.

Cheers

Prateek

[k_tolentino]

Is the catalog item view is the part in the request item view > variables? 

[Josh Virelli]

Hi NG,

I noticed in your Client Script that you have called the field "Submitted_For_Name" and "submitted_for_name" in two different casings with your g_form methods. Please verify that you are using the same casing as the server name for the field/variable, as this does matter.

I'm referencing specifically:

 var id_change=g_form.getReference('Submitted_For_Name',getUserID);

and

ga.addParam('sysparm_user',g_form.getValue('submitted_for_name'));

If my answer helped you, or is correct, please mark it as 'Helpful' or 'Correct'

Thanks,

Josh

[NG8]

I have updated it to all be "submitted_for_name" and still getting the same error. 

[Prateek kumar]

Can we try this??

SI: 

var user_details = Class.create();
user_details.prototype = Object.extendsObject(AbstractAjaxProcessor, {


userFieldValues : function(){
 var retVal ;
 var arr = [];
 var a = this.getParameter('sysparm_user');
 var gr = new GlideRecord('sys_user');
 gr.addQuery('sys_id',a);
 gr.query();
 
 if(gr.next()){
retVal = gr.email+','gr.phone+','+gr.user_name+','+ gr.title.getDisplayValue() +','+gr.location.getDisplayValue()+','+ gr.department.getDisplayValue();
 }
return retVal;
 },
 
 LoggedinUser :function(){
 
 return gs.getUser().isMemberOf('Identity Management');
},
 
 userName_fields : function(){
 
 var retVal;
 var a = this.getParameter('sysparm_userid');
 var gr = new GlideRecord('sys_user');
 gr.addQuery('user_name',a);
 gr.query();
 if(gr.next()){
 retVal = gr.email+','gr.phone+','+gr.user_name+','+ gr.title.getDisplayValue() +','+gr.location.getDisplayValue()+','+ gr.department.getDisplayValue();
 }
 return retVal;
 },
 type: 'user_details'
});

CS:

function onChange(control, oldValue, newValue, isLoading) {
var ga = new GlideAjax('user_details');
ga.addParam('sysparm_name','userFieldValues');
ga.addParam('sysparm_user',g_form.getValue('submitted_for_name'));
ga.getXML(simple);

function simple(response){
var answer = response.responseXML.documentElement.getAttribute('answer');
var a = answer.split(',');
g_form.setValue('submitted_for_user_id',a[2]);
return;

}
}