They (Users) have noticed that they are not receiving notifications during the tests

Srinivasu2
Tera Contributor

Hi Community,

 

I have developed a Brazil Master data new catalogue form and moved it tests.

Now they are testing about my development (new catalog form how it works).

They raised a question. 'They have noticed that they are not receiving notifications during the tests. Will the notifications work in the PRD environment, or do we need to configure something for them to be activated?'.

 

Srinivasu2_0-1696912639452.png

Could you please help with the answer based on your experience?

 

Do i need to configure anything for that or will it work in prod environment?

 

Thanks & Regards,

Srinivasu

 

 

 

 

 

5 REPLIES 5

Sandeep Joshi1
Tera Contributor

Yes, emails should work in prod if notifications are set properly and correctly

 for Non - Prod instances

Navigate to Email Properties:

  • In the left navigation pane, locate and click on "System Properties."
  • Under "System," select "Email Properties."

Be careful while setting Email Properties. Subprop should have a test email address like below always.

SandeepJoshi1_0-1696913218651.png

 

Harish KM
Kilo Patron
Kilo Patron

Hi @Srinivasu2 Test instances is used for testing purpose only, email will not be sent as per production how ever you could add the users email id who wants to test emails as per Prod to your test instance and remove those emails from email property once they test successfully.

 

HarishKM_0-1696913583987.png

 

Regards
Harish

Hi @Harish KM,

 

Test instance email properties are looks like this, so i need to check email enabled check box and give group mail id in Test instance.

Srinivasu2_0-1696927497307.png

 

should i follow and check email enabled in prod instance and give group email id in prod instance as well ?

 

Thanks & Regards,

Srinivasu

Hi @Srinivasu2 ,

 

No u don't need to do anything.

By default the checkbox will be enabled in prod.

Also don't add any emails in the field in prod as all emails will be directed there only no one else will receive it.

 

So from our side the suggestion is in Prod it will work fine. You don't need to do any changes

 

Mark my answer helpful & accepted if ur happy with answer.

 

Thanks,

Danish