Realtime Email notifications

[UmesH77]

In my workflow , I created notifications activity in that triggers email to user .

in user I have entered my specific custom gmail , but I did not receiving any email  regarding that .

But in system log  - email there is present email is send successfully  

[Dr Atul G- LNG]

Hi @UmesH77 

Looks like you're testing in a PDI, and in PDIs, emails are restricted — they can be either outgoing or incoming, not both by default.
If you want to test emails, please follow this link to set up the email server in your PDI. Once configured, you'll be able to test email functionality.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

[Dr Atul G- LNG · Accepted solution]

Hi @UmesH77 

Could you accept the answer and close thread. The link I provided must solve your issue.

[Ankur Bawiskar]

@UmesH77 

this is for your customer instance or PDI?

If this is for PDI then sending/receiving emails is disabled

If this is for Customer instance then check if Sending email is enabled or not

Also is that email in "Send" Type in email logs?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@UmesH77 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.