Realtime Email notifications

umeshbhingare
Tera Contributor

In my workflow , I created notifications activity in that triggers email to user .

in user I have entered my specific custom gmail , but I did not receiving any email  regarding that .

But in system log  - email there is present email is send successfully  

1 ACCEPTED SOLUTION

Hi @umeshbhingare 

 

Could you accept the answer and close thread. The link I provided must solve your issue.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @umeshbhingare 

 

Looks like you're testing in a PDI, and in PDIs, emails are restricted — they can be either outgoing or incoming, not both by default.
If you want to test emails, please follow this link to set up the email server in your PDI. Once configured, you'll be able to test email functionality.

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @umeshbhingare 

 

Could you accept the answer and close thread. The link I provided must solve your issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

@umeshbhingare 

this is for your customer instance or PDI?

If this is for PDI then sending/receiving emails is disabled

If this is for Customer instance then check if Sending email is enabled or not

Also is that email in "Send" Type in email logs?

AnkurBawiskar_0-1753368816865.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@umeshbhingare 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader