Time worked field in servicenow

[manju5]

Hi,

I have added the Time Worked field in incident form. This field is OOTB field.

This field is mandatory for incident form I have done this but It wont work in portal end but it is working for portal end also How can I restrict from portal end. Please could help me anyone.

Thanks,

Manju

[Shamma Negi]

Make sure you select this drop down to All.

If only Desktop then it will not work on portal.

Thanks,

Shamma

[manju5]

I have tried this but it's working..

[manju5]

I have done.  I have put desktop only but can we restrict the business rule for portal?

[Anand Kumar P]

If incident is created from portal then channel field in incident table updated to Self service in onsubmit client script get value of channel if not from self service then make mandatory

Thanks,

Anand

[manju5]

Hi @Anand Kumar P ,

I have attached screenshot below. I have written one BR, This BR will not works for Portal end. How can we do this?

Thanks,

Manju