Time Zone in email notifications Not in contact's time zone

[Mohamed Elsayed]

Hi All,

I understand that the date and time are stored internally in GMT and displayed in the user’s time zone on forms. However, in email notifications, the time is still shown in GMT, which is problematic since we have customers in various countries (e.g., Singapore, the USA). It should be displayed in the contact’s time zone. I’ve read that using getDisplayValue() in an email notification script can address this, but I haven’t been able to implement it successfully. Could anyone share a script or suggest another solution?

Thank you!

[Arun_Manoj]

Hi @Mohamed Elsayed ,

Please try to use caller or user timezone. User table needs to update timezone for each user , by default GMT. Make change in user table timezone 

[Mohamed Elsayed]

Hi @Arun_Manoj ,

Sorry, I did not get it, where should I use the user timezone? it is already in the email notification but in GMT while it should be in the user/contact timezone e.g., Singapore time.

yes, the timezone field is up to date for all contacts.

[Community Alums]

Hi @Mohamed Elsayed ,

A system property controls the time zone that the instance uses for the date and time stamp of a message.

The date and time stamp of a notification uses the system time zone, not the time zone of any recipient. The email property glide.email.append.timezone controls whether to append the time zone. If true, the system time zone of the instance is appended to any Date/Time fields in outbound email messages (for example, 2018-07-02 04:01:14 PST).

[Mohamed Elsayed]

Hi @Community Alums, Thank but the email property (glide.email.append.timezone) is already enabled. all email notifications go out with the GMT time stamp while it should have the contact/user time zone instead of GMT.