To reorder the Global Search results page

[rishabh31]

Hello All,

Can anyone please help how to reorder the Global Search results page? I tried this by modifying the 'Order' for tables on ts_group (Text Search Group) and also tried the way mentioned on the below Knowledge base URL, but still unable to get the expected results.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718562

I want the Global Search results page to display results in sequence after reordering it looks like this:

1-sc_req_item

2-sc_request

3-incident

4-sc_task

5-change_task

6-problem

7-change_request

Thanks in advance, response which provides desired results will be marked helpful and accepted as a solution.

[Community Alums]

Hi @rishabh31 ,

 Add ts_weight attribute to the dictionary entry of the field you want to give more points. I added attribute ts_weight=50 on kb_knowledge.short_description:

(Image 2: Dictionary Record of Short Description)

This adds 50 points each time the search term appears in the short description. Here is my search result after I added ts_weight to short_description:

Also,To improve performance, only activate search groups and tables that are necessary to meet business needs.

[rishabh31]

@Community Alums thanks for your response, but can you please help me with the search sequence or reordering as I mentioned order on my question, so that I can do same to achieve the results.

[OlaN]

Hi,

In addition to setting the order on the Text search Groups (ts_group), you will also need to set the order within the Text search Tables (ts_table).

See attached image.

And after doing changes on the order, it could help to clear the cache.

[rishabh31]

Thanks, @OlaN Sir for your response I mentioned the setting of the order in my ask and tried this too but it did not work as expected.

If any solution works in PDI then please share its steps to achieve this ask, will mark helpful & accepted that as a solution.

Thank you

Thanks