Tools for load testing a custom app

[iprakash]

We have a custom service now app that integrates with another system to trigger jobs. Certification requirements mentions we need to provide load tests, are there any recommended tools to do that?

[Mike_R]

ServiceNow actually has a policy against load testing. Its very important that you reach out to support before proceeding.

See this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687724

[iprakash]

I understand we cannot load test on production environments, I was looking for any third party tool recommendations to load test our app in an acceptable environment. We have been looking at HP load runner and Apache Jmeter. Would be good to get some feedback on those.

[Sodda13]

When it comes to conducting load tests for your custom ServiceNow app, there are several recommended tools available that can help you simulate and measure the performance under heavy loads. Here are a few commonly used load-testing tools:

1. Apache JMeter: Apache JMeter is an open-source load testing tool that allows you to create and execute load tests for various protocols and systems. It offers a user-friendly interface and supports distributed load testing, making it suitable for testing custom ServiceNow apps.

2. LoadRunner: LoadRunner, provided by Micro Focus, is a popular load testing tool that offers a comprehensive set of features for load testing web and mobile applications. It supports various protocols and provides advanced capabilities for load generation and performance monitoring.

3. Gatling: Gatling is an open-source load testing framework that is highly scalable and designed for performance testing. It allows you to write load test scenarios in Scala and provides real-time reporting and analytics.

4. BlazeMeter: BlazeMeter is a cloud-based load testing platform that offers on-demand scalability for running performance tests. It supports various protocols and can simulate high loads to assess the performance of your custom ServiceNow app.

5. Mobile Testing: A collection of interview questions related to mobile testing rather than a direct resource for load testing tools. However, it can still be helpful for gaining insights into mobile testing concepts and practices.

Remember to choose a load testing tool that aligns with your specific requirements, supports the protocols and integrations relevant to your custom ServiceNow app, and provides the necessary performance monitoring and reporting features.

[Arun_S1]

Hello @iprakash,

Are you planning to get your custom application certified and publish on the store. I am not sure if ServiceNow recommends to perform a load test on the application before publishing it on the store. 

I would suggest that you get in touch with your ServiceNow TPP team and double check before putting in the efforts to automate the load testing.

Otherwise, there are number of tools that are available in the market to perform the automated load testing. Some of them that I am aware of.

1. HP UFT

2. Load Runner

3. Selenium

4. Virtuso

5. UI Path etc.

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