Total no of active incidents count should be displayed after submission of an incident record

great · ‎12-04-2018

Hi all,

I want to get Total no of active incidents count should be displayed after submission of an incident record as a message.How can I get the same.

Shweta KHAJAPUR · ‎12-04-2018

Hi,

Use below code in After BR on incident table,

var inc = new GlideRecord('incident');
inc.addActiveQuery();
inc.query();
gs.addInfoMessage("Records in incident table: " + inc.getRowCount());

great · ‎12-04-2018

Hi Shweta,

Thank you. I have one more query can you please help me on this as well.

when I'm trying attach any document to an incident, currently its showing like( see attached screenshot). Now I want to update one comments saying

username attached a document in worknotes

example : babu attached a document "test file".

please help me how can I achieve the same'