Transfer Case HR Agent Workspace

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I would like to hide COE Text box unable to find that in ui action

6 REPLIES 6

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This is Transfer case ui action script :

function onClick(g_form) {
    var messages = [
        'Transfer Type', 'New HR Service', 'Transfer Case',
        'Warning: Transferring a case closes all related child cases or tasks.'
    ];
    getMessages(messages, function() {
        var sysId = g_form.getUniqueValue();
        var table = g_form.getTableName();
        var gA = new GlideAjax("sn_hr_core.hr_CaseTransferAjax");
        gA.addParam('sysparm_name', 'getTransferFields');
        gA.addParam('sysparm_sys_id', sysId);
        gA.addParam('sysparm_table_name', table);
        gA.addParam('sysparm_subject_person', g_form.getValue('subject_person'));
        gA.getXMLAnswer(openModal);

        function openModal(answer) {
            answer = JSON.parse(answer) || {};
            var fields = [];
            var oneTransferMethod = (answer.transferMethods && answer.transferMethods.length == 1) ? true : false;
            if (answer.transferMethods && answer.transferMethods.length > 1) {
                fields.push({
                    type: 'choice',
                    name: 'reasonChoice',
                    label: getMessage('Transfer Type'),
                    value: (answer.transferMethods && answer.transferMethods.length > 0) ? answer.transferMethods[0].value : '',
                    choices: answer.transferMethods,
                    mandatory: true
                });
            }

            fields.push({
                type: 'choice',
                name: 'newService',
                label: getMessage('New HR Service'),
                choices: answer.services,
                mandatory: true
            });

            var warning = getMessage('Warning: Transferring a case closes all related child cases or tasks.');
            g_modal.showFields({
                title: getMessage('Transfer Case'),
                fields: fields,
                instruction: warning,
                size: 'md'
            }).then(function(response) {

                var transferMethod = (oneTransferMethod) ? answer.transferMethods[0].value : response.updatedFields[0].value;
                var hrService = (oneTransferMethod) ? response.updatedFields[0].value : response.updatedFields[1].value;
           
                var ga = new GlideAjax("sn_hr_core.hr_CaseTransferAjax");
                ga.addParam("sysparm_name", "transferCase");
                ga.addParam("sysparm_transfer_method", transferMethod);
                ga.addParam("sysparm_hr_service", hrService);
                ga.addParam("sysparm_sys_id", sysId);
                ga.getXMLAnswer(saveForm);

                function saveForm(result) {    
                    result = JSON.parse(result);
                    if (!result.error) {
                        g_aw.openRecord(result.table, result.id);
                    } else {
                        g_modal.alert(result.error);
                    }
                                   
                }
            });
        }
    });
}

Sarah Travis
Tera Contributor

We have a similar issue when our users select our transfer configuration Transfer to IT incident.  We need the service-related fields to be read-only.  We accomplished this in the platform version by modifying the client script in the Transfer Case UI page.  I'm pretty sure the modification needs to be made in the Workspace Client Script of the Transfer Case UI Action, but I've so far been unsuccessful.  Any advice?