Translation of Choice Field Problem

[jlaps]

Good morning community,

I am working on translating our Service Portal and pages to Spanish. I have found documents and it has been going pretty smoothly, but I am running into a problem translating a custom choice list off the incident table.

I see the two letter language choice, and if I create a NEW choice for 'es' and put in the Spanish translation, and I leave the existing 'en' choice, I see both choices on either language in the portal. If I replace the 'en' with 'es' and the translation, I only see the Spanish of course.

I cannot seem to translate my choice fields without ruining the existing English choices, or duplicating the choices showing both English and Spanish. What am I doing wrong?

[Alex Coope - SN]

@jlaps, 

So, this might happen if the choices in sys_choice aren't defined for the explicitly correct table. E.g. are the Spanish choices taking into account the task table or the extended table for example vs the English choices?
- just calling out "task" table because you mentioned the incident table, for people looking for context

Many thanks,
Kind regards 

[jlaps]

If I understand you right-

I can confirm that this choice field is not on TASK, but is created on INCIDENT table. Seems like it should work like PRIORITY does, but I cannot tell how that works for translation. I can see the EN entries, but cannot search for the ES entries that I KNOW are there; I can see them if I switch to Spanish however.

I have to be missing something easy, right? lol

[Alex Coope - SN]

@jlaps, if you go to sys_choice, look for the table "incident" and "element" is your choice field, do you see the "en" choice and "es" choices in that list?

[jlaps]

No, for any of the elements on INCIDENT, I can only see EN entries. I know ES entries are there though, for the OOB fields, and I can see them IF I switch to Spanish.

I do not know why I cannot see them, nor why if I create an ES translation for a choice, it shows both EN and ES in choice lists regardless of language selected.