Hi all, In our system, we have inactivated some old groups and added a condition that only the assigned to persons can only have access to see the cases which are assigned to them. As an additional requirement we have extended the visibility so whoev...
On create new incident action in mobile agent application we have below requirement to implement.When caller is selected auto-populate the user's business phone number in the contact field on the input form screen. Anyone implemented this one or simi...
Hi,The Run as tz is not working in scheduled export sets.I'm running a scheduled export set at 8.00 AM IST. But the file generated has SNXXX20201006231000 rather than SNXXX20201007080000The run as tz is configured to IST. But still the name of the f...
I am unable to find a way to how to rollback a change that is being done by using update record action in flow designer. Also Is there a way to know what was the previous value before the update was made using flow execution or flow context record. T...
I want to copy attachments from parent to child. I used the below script, but it's not working.Before insert Business rule: (function executeRule(current, previous /*null when async*/) {var parentAttachments = new GlideRecord('sys_attachment');parent...
Hi,I need to change a field-level error message, in the change management form. The error message was written previously, which I need to replace. Please find the screenshot in the attachment.Is there any such table where we need to change the script...
I have a requirement to hide this Table name field only Document field should be visible.
hi all, when i open a record producer form, there is an attachment variable, i upload an attachment, then i delete it, then i upload an attachment again, then submit the form. on the case ticket page, activity log tab, will show two duplicate attachm...
HI, We have a requirement where we want to copy data from spreadsheet and add in multi row variable set when file attached using attachment icon in catalog item form in service portal. Please help us with the steps. Thanks!!
I created a workflow on a custom table. The conditions on the workflow I'm testing are as below image. This workflow is supposed to triggered after a different workflow makes an update to the record. I verified the version exists in workflow version...
Hi developers, Need help. We have requirement on change form ATF to set the planned start date every Saturday at 8pm.
Hi All, Received email is not showing in activity log. When i am sending reply email for closed HR Case a new ticket is getting created as per inbound action but received email is not showing in activity log. Any help would be appreciated.
Hi,Requirement is to archive all the incident records which were closed and last updated is 10 years agoWhat should I select in my archive rule relative condition? should it be updated relative before 10 years ago or 10 years from now?? and what is t...
Hi Team, I am using create Incident record producer, when I upload jpeg or png file and click on submit button "thumb_" file is created in Attachment table and same images are copying to incident but they should not create thumb just only images shou...
Hi Community, I want to show Survey on Portal Page.
