Tree picker lookup not working

[Thi Dinh Nguyen]

Hello all,

I created a custom table with a reference field that references itself. I also added the attribute tree_picker=true (see image below).

However, when I click on the lookup icon on the form, it is still showing the normal list lookup view. Is there any way that I can do to resolve this issue?

Thanks and best regards,

Thi Nguyen

[Community Alums]

HI @Thi Dinh Nguyen ,

Kindly follow the KBs :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750703

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852943

[Sandeep Rajput]

@Thi Dinh Nguyen Please refer to these support articles and community post and see if they address your issue.

https://hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB0953647

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001988

https://www.servicenow.com/community/developer-forum/tree-picker-not-showing-groups-with-parent/m-p/....

Hope this helps.