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07-16-2024 12:55 AM
I want the trigger condition for flow designer to start the flow when the 7 days has passed since the ticket created. I have given this above condition, but it is not working.
Thank you for your time. Your assistance would be appreciable.
Kind Regards,
Aqil Sajjad
Solved! Go to Solution.
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07-16-2024 05:25 AM - edited 07-16-2024 05:26 AM

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07-16-2024 04:01 AM
@MuhammadAqS Create a scripted scheduled job which runs daily and checks if the ticket was created 7 days before if the evaluation is true then trigger your flow via script.
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07-16-2024 07:49 AM
Thank you @Sandeep Rajput for taking the time to respond to my question. I really appreciate the effort and insights each of you provided. I've accepted one of the solutions, but I wanted to express my gratitude to each of you for your time and assistance.

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07-16-2024 04:06 AM
Hi,
The Created trigger for Flows doesn't work like that.
The "Created" runs after the record has been created, not a while later.
You can have the Flow wait for a period of time, and then resume the execution, but it would be more effective if the Flow would run on a schedule, checks all records that match the criteria, and does appropriate actions on them.
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07-16-2024 07:50 AM
Thank you @OlaN for taking the time to respond to my question. I really appreciate the effort and insights each of you provided. Your expertise and willingness to help have been invaluable. I've accepted one of the solutions, but I wanted to express my gratitude to each of you for your time and assistance.

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07-16-2024 08:03 AM
Thank you for your kind words, and for taking the time to write back on my response. 👍