Trigger a Flow Designer after 7 days of the creation of the Ticket

MuhammadAqS
Tera Contributor

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I want the trigger condition for flow designer to start the flow when the 7 days has passed since the ticket created. I have given this above condition, but it is not working.

Thank you for your time. Your assistance would be appreciable.

Kind Regards,
Aqil Sajjad

1 ACCEPTED SOLUTION

I was mentioning this,  (Flow logic > Wait for a duration of time)

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9 REPLIES 9

Sandeep Rajput
Tera Patron
Tera Patron

@MuhammadAqS Create a scripted scheduled job which runs daily and checks if the ticket was created 7 days before if the evaluation is true then trigger your flow via script. 

Thank you @Sandeep Rajput for taking the time to respond to my question. I really appreciate the effort and insights each of you provided. I've accepted one of the solutions, but I wanted to express my gratitude to each of you for your time and assistance.

OlaN
Giga Sage
Giga Sage

Hi,

The Created trigger for Flows doesn't work like that.

The "Created" runs after the record has been created, not a while later. 

You can have the Flow wait for a period of time, and then resume the execution, but it would be more effective if the Flow would run on a schedule, checks all records that match the criteria, and does appropriate actions on them.

MuhammadAqS
Tera Contributor

Thank you @OlaN for taking the time to respond to my question. I really appreciate the effort and insights each of you provided. Your expertise and willingness to help have been invaluable. I've accepted one of the solutions, but I wanted to express my gratitude to each of you for your time and assistance.

Thank you for your kind words, and for taking the time to write back on my response. 👍