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04-15-2025 03:04 AM - edited 04-15-2025 03:08 AM
I'm working in incident management in ServiceNow. I want to trigger the flow designer only when the subcategory is changed from the incident form variables of an existing incident.
I was able to put the question but 'changes' operator is not present in the list.
Is there any other way this can be achieved ?
Solved! Go to Solution.
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04-15-2025 03:18 AM
yes changes is not available for variables.
why not check do this?
1) have after update business rule and see if that variable got updated
2) then use script to trigger your Subflow
BR Condition: After Update
current.variables.variableName.changes()
Script: check this on how to run subflow from script
Scripting with Flows, Subflows, and Actions
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-15-2025 03:18 AM
yes changes is not available for variables.
why not check do this?
1) have after update business rule and see if that variable got updated
2) then use script to trigger your Subflow
BR Condition: After Update
current.variables.variableName.changes()
Script: check this on how to run subflow from script
Scripting with Flows, Subflows, and Actions
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader