Trigger a UI action on client script

[Khalnayak]

Hi all,

I have the following requirement:

1) If a users selects P1 or P2 as the incident priority the user is alerted with a pop-up that asks the user to confirm if they want to propse a MI
2) If the user selects continue the Propose a MI workflow is initiated.
So the confirm should only popup if the priority field CHANGES to 1 or 2, and not if it already is 1 or 2.

I have tried using the following onChange clie

function onSubmit() {
    var priority = g_form.getValue('priority'); 
    if (priority == 1 || priority == 2)
 
   var response = confirm('Priority 1 & 2 tickets follow the major incident process. Please confirm that you would like to propose this ticket as a Major Incident.');

 If cancel is pressed or the dialog is closed the response is empty	
   if (!response){
      return;
   }
    gsftSubmit(null, g_form.getFormElement(), 'sysverb_mim_propose'); //MUST call the 'Action name' set in this UI Action
}

the confirm function works and it pops up but the UI action does not trigger.

Please advise.

[palanikumar]

Hi,

gsftSubmit calls the Server side Script of the UI action. Can you check whether the UI Action has Server side script.

You can refer this link for more details:

https://servicenowguru.com/system-ui/ui-actions-system-ui/client-server-code-ui-action/

Thank you,

Palani

[Khalnayak]

Thanks,

it doesnt look like it has a server side script, see screenshot:

[Khalnayak]

Would this be the server side script?

[Khalnayak]

@Ankur Bawiskar @Ashutosh Munot @Jaspal Singh