Trigger an email notification to the subscriber, whenever an article is created -( Knowledge Management)

[Meenal Gharat]

Hi ,

How to trigger an email notification to the subscriber, whenever an article is created ? -( Knowledge Management)

Thanks In advance,

Best Regards,

Meenal 

[Jonatan4]

Can't you use a notification and trigger it on Inserted?

[Viraj Hudlikar · Accepted solution]

Hi Meenal,

To read more about Knowledge Subscription refer this LINK.

First: You can find the subscribed users here https://<your instance>.service-now.com/sn_actsub_subobject_stream_list.do

Second: To trigger the notification you need to create BR on kb_knowledge article publish and in script need to trigger an event having the subscribers mail_id.

Then create a notification catching the even fired by BR and in whom to send set the param1

 How to fetch the subscribers you can find the sample script here. Replace with your instance name

https://<your instance>.service-now.com/nav_to.do?uri=%2Fsysevent_script_action.do%3Fsys_id%3D6447267b67e43200d358bb2d07415a74%26sysparm_record_target%3Dsysevent_script_action%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameCONTAINSfan%255EORDERBYDESCsys_updated_on

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact. 



Thanks & Regards, 
Viraj Hudlikar.