Trigger catalog item

Sneha39 · ‎03-12-2020

Catalog Item name : TestItem.

Table : customvalue( Column name : choice field "Cater" (choices: new,old)

I want to trigger TestItem when user insert choice "new" on field "cater"

Thanks

Allen Andreas · ‎03-12-2020

Hi,

You would want to create an after insert business rule on the customvalue table for "insert" when the choice for "Cater" field is "New". This can trigger the Cart API, which you'd script in the "advanced" section of this business rule, and you'd use that to order the catalog item: TestItem.

Example: https://community.servicenow.com/community?id=community_question&sys_id=892a0f69db5cdbc01dcaf3231f96...

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Ankur Bawiskar · ‎03-13-2020

Hi Neha,

Do you mean trigger catalog item as -> creating RITM record with the required variables from script;

Once record is created on RITM table the associated workflow would automatically trigger

Regards

Ankur

Regards,
Ankur
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