Trigger Notification from gs.eventQueueScheduled

[eyal abu hamad]

How can I add more than 2 recipients in gs.eventQueueScheduled for triggering notification ?
I want to send the notification for 3 users using this scheduled event

[GopikaP]

Hi @eyal abu hamad , you can pass comma separated sys ids of your recipients as the event parameter.

var users = [];
var user = new GlideRecord("sys_user");
user.addEncodedQuery('active=true');
user.query();
while (user.next()) {
    users.push(user.getValue('sys_id'));
}
users = users.join(',');
gs.eventQueueScheduled("test.notify", user, users);

[Singha8]

Hi @eyal abu hamad,

In ServiceNow, gs.eventQueueScheduled allows you to trigger events and send notifications. By default, it supports only two parameters for recipient-related values. However, you can send notifications to multiple users by following these methods:

1. Use a comma-separated string for multiple recipients

gs.eventQueueScheduled('your.event.name', current, 'user1@example.com,user2@example.com,user3@example.com', '');

2. Use a Group (Recommended for multiple recipients)

3. Use multiple eventQueue calls

If the above methods do not work, trigger multiple events separately for each recipient:

gs.eventQueueScheduled('your.event.name', current, 'user1@example.com', '');

gs.eventQueueScheduled('your.event.name', current, 'user2@example.com', '');

gs.eventQueueScheduled('your.event.name', current, 'user3@example.com', '');

If this answer helped you, please mark it as helpful so others can benefit too!

Thank you,

Ananya.

[Ankur Bawiskar]

@eyal abu hamad 

you can include multiple recipients by adding comma separated values

var users = 'userSysId1,userSysId2';
gs.eventQueueScheduled("eventName", glideRecordObject, users);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sunil maddheshi]

@eyal abu hamad 

You can pass multiple recipients as a comma-separated list of Sys IDs in the event parameters, and then configure the notification to use that parameter.

var recipientList = 'user_sys_id_1,user_sys_id_2,user_sys_id_3';

gs.eventQueueScheduled(
    'custom.notification.event', // Event name
    current,                     // Target record (e.g., incident, task)
    recipientList,                // Parm1: List of recipients
    ''                            // Parm2 (optional)
);

Please mark correct/helpful if this helps you!