Triggering event from script include

[pradeepgupta]

Hi All,

Can we trigger event from script include as follows:

gs.eventQueue("sla.user.triggerEmail",);

Actually I have written one function in script include which contains gs.eventQueue(); , this function is called to trigger the event which results in triggering email notification.

Is it valid to use gs.eventQueue() in script include?

[pradeepgupta]

Hi Harish,

Yes I have to hard code the email as the person does not exists in the service-now.

[Harish Murikina]

ok then you can send by using below code

gs.eventQueue("sla.user.triggerEmail", '', '', '');

[pradeepgupta]

Hi Harish Murikinati,

I am using gs.eventQueue("sla.user.40",'','',''); to trigger event, in the event log I am able to see the event however when I am checking the email log, email is not getting triggered. Any idea why ?

[Harish Murikina]

check send to event creator is checked?

If its not sending hard code your mail id and check.

[pradeepgupta]

Yes Harish Murikinati send to event creator is checked.