triggering notification through workflow
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07-01-2024 12:35 AM
Hi Team
I want to trigger notification from WF .
after the line manager approval , notification has to be trigger to specific members .
Subject: <Short description> ( Short description we are using from variable set )
Body :
"A lost or stolen device has been reported by" <Requested For>
The device was lost or stolen on <Date item was Lost/Stolen>
[Blank Line]
"Description:" <Description> ( Description we are using from variable set )
Catalog variables
Notification has to be look like this
please help me in the configuration .
please provide screenshots for more better understanding .
@SN_Learn
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07-06-2024 09:28 AM
@nameisnani Requesting you to use "Flow Designer" instead of legacy "Workflow"
Please find the implementation steps below,
1. Navigate to System Policy -> Events -> Registry and create a registry.
2. Created a simple line manager workflow for your issue which triggers the notification post approval.
Event activity on the workflow and tag the event registry created in step - 1.
3. Create a notification and select "Send When" as "Event is fired" and under the "Who will receive" tab with your users list.
Note: You can add the notification on the workflow also.
In "What it will contain" tab, add the content probably use notification email scripts to populate the variables of the catalog item to reuse it for different notifications.
Results : Post approval, the email is triggered.
Preview of the email,
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks,
Sujatha V.M.
Sujatha V.M.