Trying to automatically create a Catalog Task when a RITM is created

[prudhvig]

Hi,

I have developed a catalog item which when filled and submitted would create a Request and RITM under it. Along with this, I want a Catalog Task to be automatically created with a description "Default Task".

I am quite new to Servicenow and unable to find a way to solve this. Please help.

Thanks in advance.

[Ashutosh Munot1]

Hi,

You can create this using catalog task activity in workflow attached to your Catalog item.

There you can set short description of your activity as well.

Thank you,
Ashutosh

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[Ashutosh Munot1]

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/workflow-activities/r...

[Gowrisankar Sat]

Hi Prudhvi,

You can make use of Task Activity by building a workflow, for which scope of scripting is very less.

else:

You can create a Business Rule on sc_req_item table and write this script. Make sure you restrict this Busienss Rule only to this catalog item.

1. var gr = new GlideRecord('sc_task');  
2. gr.initialize();  
3. gr.insert();

[prudhvig]

Hi Govind,

Thanks for the reply.

I am trying to use your BR. However, I also want to add a description into this. For this, can I add the following line to the code?

1. var gr = new GlideRecord('sc_task');
2. gr.short_description = "Sample Description"
3. gr.initialize();
4. gr.insert();

Is this right? And, Should the BR be an After Insert, Update ?

Please let me know. Thanks.