Trying to automatically create a Catalog Task when a RITM is created

[prudhvig]

Hi,

I have developed a catalog item which when filled and submitted would create a Request and RITM under it. Along with this, I want a Catalog Task to be automatically created with a description "Default Task".

I am quite new to Servicenow and unable to find a way to solve this. Please help.

Thanks in advance.

[Ashutosh Munot1]

1. var gr = new GlideRecord('sc_task');
2. gr.short_description = "Sample Description"
3. gr.description = "ABC";
4. gr.initialize();
5. gr.insert();

[Gowrisankar Sat]

Yes, that is correct, please make use of description field also:

1. var gr = new GlideRecord('sc_task');
2. gr.short_description = "Sample Description";
3. gr.description = "Sample Description"
4. gr.initialize();
5. gr.insert();

Also make the BR onAfter, since you have to wait until the Request Item is created.

[prudhvig]

Hi,

I have created a BR similar to yours but it is not creating a Catalog Task. My instance is a Domain Separated instance. Since, I want this to happen in all domains, I have created the below BR in the global domain.

This is my BR:

What mistake am I doing? Please let me know.

[Ashutosh Munot1]

See below script:

1. var gr = new GlideRecord('sc_task');
2. gr.initialize();
3. gr.short_description = "Sample Description";
4. gr.description = "Sample Description"
5. gr.insert();

Thank you,

Ashutosh

[prudhvig]

Hi Ashutosh,

I have changed the script by pushing the gr.iniatialize(); to the second line. But, still the Catalog Task is not getting created.