Trying to automatically create a Catalog Task when a RITM is created

[prudhvig]

Hi,

I have developed a catalog item which when filled and submitted would create a Request and RITM under it. Along with this, I want a Catalog Task to be automatically created with a description "Default Task".

I am quite new to Servicenow and unable to find a way to solve this. Please help.

Thanks in advance.

[Surendra Raika1]

var gr = new GlideRecord('sc_task');

gr.initialize();

gr.short_description = 'Demo';

gr.request_item = current.getValue(sys_id);

gr.insert();

You must pass the RITM also so that it appears in the related list of the RITM.

And initialize if used after the variable set then it just wipes away the set fields. Hope this helps

Please read and use this if needed GlideRecord Cheat Sheet - ServiceHow

[Surendra Raika1]

var gr = new GlideRecord('sc_task');

gr.initialize();

gr.short_description = 'Demo';

gr.request_item = current.getValue(sys_id);

gr.insert();

You must pass the RITM also so that it appears in the related list of the RITM.

And initialize if used after the variable set then it just wipes away the set fields. Hope this helps

Please read and use this if needed GlideRecord Cheat Sheet - ServiceHow

Regards
SR

[prudhvig]

Hi Surendra,

I have used your script too. But, it is not creating a Catalog Task.

[Mujtaba Amin Bh]

Use below script:

(function executeRule(current, previous /*null when async*/) {
var gr = new GlideRecord('sc_task');
gr.initialize();
gr.short_description = 'Demo short description';
gr.description = "Test description";
gr.request_item = current.sys_id;
gr.parent = current.sys_id;
gr.insert();
})(current, previous);

And below conditions in the BR,