Trying to edit User Criteria for SP Announcements, pages, and widgets.

[JM1]

I am trying to limit visibility to an announcement and some widgets within our service portal.

I followed these instructions: 
https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/task/widget-...
I can not get the 'Who Can/Cannot View' related list to appear. 

Furthermore, is there a way to attach User Criteria to an individual announcement?

Any help appreciated.

[Alikutty A · Accepted solution]

Hello,

The Who Can/Cannot list is only available once you activate the "glide.service_portal.user_criteria_enabled" system property and public flag is unchecked.

For this, you can navigate to sys_properties.LIST, search for glide.service_portal.user_criteria_enabled and set its value to true.

Also uncheck the public checkbox on your announcement.

Once this is updated, you will be able to see the related lists under announcements, widgets or pages.

Thanks!

[JM1]

Thank you! Is it true that in order to obtain these results, I'll need to first activate the 'Service Portal User Criteria Support' Plugin?

[Alikutty A]

Yes, the plugin is required for enabling user criteia on portal. Please try it and let me know if that worked.

[JM1]

Tested it with the Announcement, worked perfectly! Thank you for your help!