Trying to enable role based or user based MFA but it doesn't work.

[Marta G]

Hello All

i am trying to enable Role based MFA login on our test instance. i have followed https://docs.servicenow.com/bundle/washingtondc-platform-security/page/integrate/authentication/task... as per screenshot below, 

but when trying to test it i am not prompted to set up the MFA autentication. 

I have tried testing it both using incognito window and simply logging out and trying to log back in. I am an admin user so i should receive some sort of prompt but i can just login with normal username and password. 

Is it because it's a test environment?

thanks!

[Community Alums · Accepted solution]

Hi @Marta G ,

Use the glide.authenticate.multifactor property to enforce role-based multi-factor authentication (MFA) for all users assigned to specific roles.

Enforce multi-factor authentication based on the roles assigned to the user. If a user has been assigned "admin", "security_admin" or "user_admin" roles in the multi-factor roles list, MFA will be enforced.

• Set this property to true to enforce role-based multi-factor authentication for all users assigned to specific roles.
• Set this property to false to disable role-based multi-factor authentication for all users assigned to specific roles.

More information

Attribute	Description
Property name	glide.authenticate.multifactor
Configuration type	System Properties (/sys_properties_list.do)
Configure in Instance Security Center	Yes
Purpose	Enforce role-based multi-factor authentication for all users assigned to specific roles.
Type	true/false
Recommended value	true
Security Dependencies	Activate Role based multi-factor authentication within the Multi-factor Criteria table.
Functional impact	(Medium) Enabling this property improves the experience of the user. It acts as an extra layer of protection and security against compromised credentials.
Security risk	(Medium) If this property is not enabled, there is a risk of unauthorized access to sensitive data.
References	Configure role-based multi-factor criteria

To learn more about adding or creating a system property, see Add a system property.

[Marta G]

Thank you so much Sandeep, this solved the issue!

[Community Alums]

HI @Marta G ,

Am so glad to see i could help you.