Hi,
We have this UI Action for when an Incident is put on hold where a new window pops up for the user to fill in some mandatory fields. I have also created a UI Action button which is appearing in this pop up window but I don't want it to display in there;
I'm not sure where to approach this - should I exclude it from the GlideModalForm UI Action or the button UI Action?
Here's the script that pops the window up when the button is clicked;
function showMyForm(){
//Get the table name and sys_id of the record
var tableName = g_form.getTableName();
var sysID = g_form.getUniqueValue();
//Create and open the dialog form
var dialog = new GlideModalForm('Place '+g_form.getValue('number')+' On Hold', tableName); //Provide title and table name
dialog.setSysID(sysID); //Pass in sys_id to edit existing record, -1 to create new record
dialog.addParm('sysparm_view', 'on_hold_details'); //Specify a form view
dialog.addParm('sysparm_form_only', 'true'); //Add or remove related lists
//setOnloadCallback will set the function to be carried out as the form loads
dialog.setOnloadCallback(function() {
// The below identifies the modal version of the form that is loaded in the frame
var dialogFrame = window.frames["dialog_frame"];
// This applies the On Hold state to the modal version of the form when it is loaded
dialogFrame.g_form.setValue('state', 3);
dialogFrame = null;
});
//setCompletionCallback will set the function to be carried out when the form is successfully submittied
dialog.setCompletionCallback(function() {
// Reloads the parent form once the modal form has been submitted and saves any changes that were made prior to clicking On Hold
g_form.submit();
});
dialog.render(); //Open the dialog
}The script for the button is nothing fancy but here that is too;
current.work_notes = "A request has been made for an update on this ticket.";
current.u_chase_count += 1;
current.update();
action.setRedirectURL(current);
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