Trying to show changes, requests, tasks, and incidents all in one view
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‎01-14-2016 10:19 AM
Is there any way to bring all of these items as assigned to a group or an individual to show in a single pane view within ServiceNow? Currently I have been unable to find a way to merge them, and have to utilize 3 separate views (one filtered for Tasks/Incidents, one filtered for Requests, and one filtered for Changes) as Bookmarks. I'd like to be able to streamline this workflow into a single location for all items, and bring this knowledge back to my team if possible.
Thank you,
Royal Cook
Epic Analyst
Asante Health Systems
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‎01-14-2016 11:10 AM
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‎01-14-2016 02:38 PM

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‎02-05-2016 06:57 AM
Not sure if this helps, but we do something similar on our instance (this is a gauge BTW):
It gets tricky when trying to only display specific items from the task table. As an example, we want to show work-type tasks records (TASK, CTASK, PRJTASK, etc) records, but not the RITM, REQ, GRAPRV, CHG type of tasks records, so I filter based on 'Number' prefix. Also, some users want to filter out certain states, which also causes issues, given the state field is shared amongst those tables which extend task; it can sometimes cause the query to return no values, or only a limited result set.