IRM - Risk Assessment - Scoring criteria
Does modifying the scoring criteria affect previously completed risk assessments?
Forum Posts
How to hide label in workspace
Hi Team,How can we hide highlighted field in workspace, tried the UI builder but script is not editable.
Resolved! UI Builder: "Primary button clicked" handler doesn't update record
Hey guys! I have a problem with updating the state of a record from a specific table in our instance. It should be dynamic, since there are various cards (in a "Carousel"), so there are various cards which have their own buttons. Here comes a screen...
What is the recommended procedure for copying data from prod to pre-prod on-prem instance?
We have entirely on-prem instances of ServiceNow. Therefore cloning does not work.Before we deploy to the Prod instance, we wish to test on a Pre-prod instance, using the data of the Prod instance.What is the correct process for copying Prod --> Pre-...
Resolved! Not able to trigger notification for KM retire approval
Hi Team, When I click on Publish UI Action then state goes to Reveiw and it sends a notification to approver to approve it. there is a out of box notification (KM: Approve article for publishing) for this but i don see any notification sent when i cl...
Remove mandatory message on change
Hi Team, I have requirement that during change new state we have to make Risk assessment fields mandatory. The risk Assessment fields are custom defined fields under Risk Assessment section, we have written Ui policy to make the field mandatory durin...
Jira endpoints makes issues or some other issues for POST method
Hello Everyone, I need a small help. I am trying to establish bidirectional(in&out) communication using two differnt ways. all are use basic auth which I tested works fine Example 1 - define restmessage for get and post the incidents on Jira board.G...
Demo PDI resulting in error
When I am trying to access my PDI, it is resulting in error.
How to detect user working on UI or Portal
Hi All,Kindly help me here,gs.action.getGlideURI().toString().startsWith('api/now/sp'); in ServiceNow ,will this code like detect Custom Portal ? how it detect custom portal(/abcdef)? when I open record, when I raise request from /abcdef portal.or wh...
create SCTASK based from an update of another SCTASK
Hi! I'm not sure if this requirement is possible. After filling up the catalog item, SCTASK1 is created. In SCTASK1, there are 4 questions that needed to be answered (I have already set them up to not be visible in the catalog form, hence they are n...
Engagement Messenger - native mobile apps
Hi everyone. I am faced with potential problem of embeding SN EM into native mobile apps. I am fine with normal JS embeding into Web page. Have someone implemented the Native App embeding for Engagement Messenger? IOS and Android. Many thanks for a...
Resolved! How to change the Contract renewal flow
Hey everyone, I have a request to modify the flow for contract renewal, the default flow does not allow modifications it is read only. I copied the flow and made the modifications needed but when I renew a contract it keeps using the default flow eve...
How to Identify Mandatory fields in OnSubmit Client script - Scoped Table
Hi All,I am selecting mandatory field but still it is showing false.g_form.isMandatory("x_ifvg_gh_how_taken"); //Scoped Table field //what is the best way to to identify Mandatory fields. why g_form.isMandatory not working in ServiceNow Scoped Table...
KB retire Automatically
There are some HR services KB articles that are getting retired automatically by a user name called copilateknowledge reader. unable to find any job that is running or any script that does it any leads ?
How many ways to SEARCH in ServiceNow?
Hello, Gurus... How many different ways are there, in ServiceNow, to Search for something? 1) Global Search 2) SN Utils Search (which I believe is the same as Global Search) 3) Studio Code Search 4) Application Files Table Text Search (sys_me...
