Hi Team , I have a requirment on 'Problem' table . In the notification we need to add two buttons ' Approve ' and ' Reject ' . If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks...
required help @Ankur Bawiskar @SumanthDosapati @Vasantharajan N @Mohammed8 With this script Change Request is getting created and Change Task also getting created and auto assigned to group.As I need to auto fill the Planned Start date field with th...
I have requirement to add Gear icon like we have seen in platform view the same functionality i need to achieve it on portal, do we have any existing OOTB widget to do that?Let me know the what are the required changes Thanks in advance.
Hi @Ankur Bawiskar ,I want to send a notification using a workflow. In the "To" field, I have added a distribution list (DL). In the "CC" field, I need to include the "Requested For" user, which will be selected by the user when submitting the form. ...
If there are two ACL's with same roles and conditions one ACL is allowing a user to edit a field and another one is denying access to same user to edit same field which works
Hi Community,I am working on a Service Catalog Workflow and I have a requirement to display the current Assignment Group's name dynamically within the Stage label on the RITM view (Process Flow Formatter). Goal:I want the stage to read something like...
Hi,I want to disable / retire two URLs out of which one is a portal page and second is a catalog item page in portal. If I deactivate the catalog item, its showing as you are not authorized to use but I need a output such as error 404 page not found....
I have a custom table and the form as below:We want Recipient in cc of email notification. I have written a email script as below:Its not working as expected.The email template has nothing mentioned in it, so its not overriding my code.Note: this ema...
Hi everyone,I’m trying to customize the Virtual Agent icon in both the Now Mobile app and the Mobile Agent app.So far, I haven't found a clear configuration option to replace or update the default VA icon that appears in the bottom-right corner of th...
Hi All,We are observing inconsistent behavior between the Service Portal and the Native UI related to comment updates on RITM records. When comments are added through the Service Portal, the system correctly identifies the action as an update. Howeve...
I have a custom component that I created within UI Builder's latest Component builder GUI. It contains a Collapse component that is controlled from the custom component, but I also need to be able to control it from outside the custom component (Exp...
We have around 3000 RITMs but I need to move only 500 RITMs from one SN to another SN instance (including the variables and its values for 500 RITMs) I used a filter to export those 500 RITM via XML and imported in target instance but the variables s...
Thrilled to share the latest publication titled "Automated Change Risk, Policy Gates, and Release Orchestration: A ServiceNow-Based Framework for IT Service Management" published in International Journal of Computer Techniques (IJCT). Read and share ...
Hello, I am relatively new to ServiceNow and trying to recreate a custom app previously made with angular/.NET in the app engine studio. Part of this requires me to create a calendar where we can see 100s-1000s of objects in the past/future based on ...
Hi Team, I am trying to run ATF with an background script but I am unable to do so with Suites and Tests, so does anyone of you have come across this type requirement? Eventually I need to run ATF with BR.