Hi All,I would like to understand the features of Escalation Setup in On-call Schedule.It shows the response time of the incident, what is the response time meant here? Whether updating work notes are referred here
Hi Community, I’m trying to export a Platform Analytics widget, but I don’t see any option to export it. I’m unsure whether this widget is classified under data visualization or another type, as the dashboard was migrated using the Migration Center. ...
In Technical editor, UI builder, If I click on the ITIL user, incident assigned to ITIL users only should get open in the new tab from the incident table in the list view/ native view.
Hello Guys, I have built custom UX themes using 'Theme Builder' and captured everything in update sets. And when I moved update sets to 2 of my instances, it is all good in one instance but in other instance the 'Theme' dropdown in theme builder is n...
Hi everyone,I’m looking for official ServiceNow documentation or detailed information about the Email Log [syslog_email] table. Specifically, I’d like to understand:When and under what conditions records in this table are created.What log levels are ...
Hello All,I want 9 tasks to be created in parallel through Flow Designer for a catalog item. It is working but the issue is it is not following an order. It triggers Task2 first instead of Task1. I want to trigger Task1 > Task2>Task 3 and so on. Ho...
Hi All, I am trying to pass rejection comments through JSON once the RITM state is rejected.The JSON payload is :But I am getting the below error in the response body: How can I solve this issue?Thanks in advance!
Hi All, I am getting two ids values from an action (two separate responses using for each loop )in flow designer.this is the output of the action . I can get more than 1 results here . ..I want to store the accessequestid and use it in the next for e...
We currently have an integration with Jira using the Integration Hub spokes, I am unable to clear the assignee in Jira when it is cleared first in ServiceNow. I have tried leaving the Assign Issue account id field blank, I've tried putting null and u...
Hi All, I would like to know how can we export a CSV file of all the variables of the Catalog task and put it in any given shared directory. Thankyou
Hi, I have a use case where I want to create an incident in the Third Party application when incident is created in Servicenow.I just want to check if there are any attachments in the incidents , how can I send them to the third party while I am doin...
Hello,I have given an ITIL user knowledge_admin & knowledge_manager role so they can create knowledge base & knowledge article but for the Can read & Can contribute related list this user cannot see new button so they cannot apply user criteria they ...
Morning all I need to setup on-call scheduling for all our standby groups. We currently use Shifts in Microsoft Teams. On Teams we have a standby list called BST-ERP Support but ServiceNow works on assignment groups and we have 11 different ERP grou...
Hi All, We have created a Custom Application extending from OOTB Financial Service Operations application on our Company instance for demo purpose. Our clients were impressed with our custom built application and now they asked us to move the custom...
Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...
