So we are offloading a Sharepoint InfoPath site form to ServiceNow Background:------------------In this form, user can input so many fields (it’s not pretty but it’s compliance that user checks EVERY boxes for the government compliance) We recreate t...
Hi Team, We have configured surveys in our dev system, the trigger condition is when Incident state changes to Closed. Ideally this should trigger the surveys and a record should be created in the 'assessment_instance' table. However I cant' see a ...
Hello Community,My requirement is to copy attachments from case to the incident i.e.,(when ever we added an attachment to the case that should also be seen in the related incident ) and also Vice-versa the opposite way. I tried with writing a busines...
Hi Team, the below image is the requirement 1. If "wait for the condition" is met, it creates a catalog task and closes the RITM.2. It shouldn't wait for 10 days and shouldn't send the 2nd or 3rd email.3. If the wait for condition is not met, then it...
Has anyone experience this before? We deleted a Child Topic that has no content under Taxonomy and so it happened to deleted all the other Child Topics under the Taxonomy. Luckily, this was in Test environment, so now I'm having to clone down to reco...
Hi ServiceNow Community, I’m seeking help with an issue we are facing during a ServiceNow integration using the REST API. One of our clients is experiencing a 401 Unauthenticated error when trying to fetch data from the sys_filter table. The client i...
I have a variable set that I've added to my catalog item, but I only want it to be shown if a particular catalog item variable is set to no.The variable set is called:vs_address_detailsIt's sys_id is:df104b8ec1a25250daa3b371506bdab9 The variable (tha...
Hi, I was working on condition table where I need to check only Admin created Email Scripts.Can anyone help me out with the proper conditions instead of using Sys_id. Regards,Dhanush
How can you configure a form field so that, no matter what a user tries—whether picking yesterday, tomorrow, or even a year back—the only value the system stubbornly accepts is today’s date, straight from the system clock?
I need to calculate three fields and identify their respective percentage. Use Case: Three fields will be populated with integers. I need to sum the values together and output the percentage Input:OpEx Amount = 5000CapEx 1 Amount = 1000CapEx 2 Amount...
Hello, So I just want to change the dark blue shade in the Employee Center Navigation box to a lighter blue shade. I wasn't sure how to do this. I did try changing colors in branding editor, along with css in theme, but haven't gotten that to work s...
Hi, We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal. We are getting this error: Execute operation on script include 'hr_caseOpenReq...
In localization framework, after publishing the translation task related to Knowledge article, the Draft version of knowledge article is creating for translated version. Just need to understand from where the configuration is done for the knowledge a...
Hi Team, In all of our new and forward type inbound actions for ur HRSD HR case creations, we have the below 2 lines of script as first 2 lines. However I am not able to understand their usage. Can you please help. current.incident_state = 1current.n...
Hi All, I want to create one clickable link or variable on the catalog form which will depend upon another variable value. for example I want to see only those incident link which are open by the user who is submitting this catalog request.so that ...
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