Hi All,I have a one requirement to add the assignment group of alerts based on some conditions through the event field mapping script, right now for testing purpose I am just hardcoding the assignment group in script but it's not working so can you p...
I am creating a subflow that needs to append to a file opened in the parent flow. The file is a CSV, created using Begin File. I am not finding a way to pass this file into the subflow as input. Any ideas how to do this, please?
I am trying to understand how Service Level Agreements (SLAs) are generally implemented and managed in ServiceNow.I am specifically looking for clarity on areas such as:How SLA definitions differ from task SLAsHow start, pause, resume, and stop condi...
We have an issue where we are using a Data Table from Instance out of the box widget, and the table was pointed to Table A, but most of the columns that we show are from a reference field of Table B. Normally users were able to export the records wi...
I have a few fields with Reference Qualifier attached to them. Due to templates, users have some invalid values stored in them. I want to make sure that data is saved with only valid values. How can it be done to simulate the ref qual on those fields...
I am using a currency code field that references values from the fx_currency table. However, when I save the form, the currency code is not retained—the field value disappears and is not visible after saving.Could someone please suggest why this migh...
Hi!I am trying to run a remote action using ServiceNow Virtual Agent which will return the device health from a third party tool called Nexthink. I have created the required REST Message and HTTP method to invoke the API call. I have also created a t...
Hi,Whenever an user submit the request two activity log getting attached to RITM.Also I didn't find any current.update(); in any before business rule. Kindly suggest how to fix the issue? Screenshot: Regards,Dusmanta
In my business rule I have used current.update() and it works as expected but it throws the recursive BR error during the validation check. Tried using setWorkFlow(false) after the update statement but still of no avail. So wanted to know if there's ...
Hi Everyone,Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.Instead i w...
hi team, recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'. is there any solution for this.
Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...
my develoepr instance: dev323543 was used actively and also used yesterday. however when i am trying to wake it up now, it is showing waking up and it has been almost 3 hours. I have re-logged in and the issue is still the same. please help
In the Service Catalogue, I'm trying to create a new catalogue item for maintaining a business application. The requirement is that if the user proposes a change to the Business Owner then check the 'Department' field on the new owner's User record.I...
I want to get a caller Email ID using server side script?I tried var inc=new GlideRecord('incident');var a=current.caller_id.email;gs.addInfoMessage(a); But it stores undefined value in variable 'a'.