Hi,I have created a report on the sysapproval_approver table for a specific catalog item to track approvals pending for more than 3 days. The report is working fine, but I need to refine it further.Currently, it shows all approval records, but I want...
Hi I created a fix script to cancel incident records and used setWorkflow(false) within the script. When I executed it, the incidents were marked as "Cancelled," but they all remained active due to the setWorkflow(false) setting.Now, I'm trying to se...
I am not sure what is happening in my environment but when the incident state is cancelled it is not making the incident to active false. Vefified with OOB functionality not sure By default in OOB which one is setting incident active to false when c...
I'm working on a Flow Designer Action where I need to filter users based on the itil role using a Script Include and return a list of their sys_ids via Script step output variable. Script Include (GetITILValidators): var GetITILValidators = Class.cre...
How to move related items record from one ci to duplicate CI using scriptI have 2 CIs and change record is linked to duplicate one and while remediating de dup task i can't see change record at time of merge relationship.So i want to write a script t...
Good to all,I have created a "Ad External Comment" button, that a modal to introduce text is opened at the click; When it relates, a flow must be launched that introduces the comment as a public comment at the Primary_Ticket. This flow will be launch...
Hi All, I need to hide the Views count of an article in agent workspace as highlighted below in the screenshots. How can I achieve this ? Thanks!Ramkumar Thangaraj
Hi everyone,I'm working with a table that has a field called "Name", and I want this field to support translations based on the user's language settings.I tried changing the field type to Translated Text, but as you know, that requires a separate tra...
As the title says, I am trying to pass a URL parameter from my UI action to a UI page. I had this configured for a standard UI action on a standard form which was working fine, however I now need to configure it to work on a UI action in workspace wh...
I want to display the ticket short description in the survey tile instead of the ticket's number (indicated by red arrow). Also is it possible to display the short description when user clicks on the survey tile?Any suggestions/solutions are apprecia...
Hi Community,My company is using CSM and have trouble with user in watchlist email.I've follow step in this community post from Ashika https://www.servicenow.com/community/csm-forum/adding-contacts-on-the-watch-list-to-view-and-add-comments-to/m-p/43...
Hi Community,Greetings. I have a request towards catalog item. I am asked to set up a new form. In the fulfillment phase, an existing form should be used. Due the complexity of this existing form, I could not simply use the workflow behind it.Is the...
Hi All, I am trying to show the dashboard using sp_instance_link through portal tile. I have set the path of the dashboard in "HREF/URL" (snap)Its showing the same dashboard to me which I am expecting, but if I impersonate any other user then its sho...
Hi, We have a list Field which has multiple users.we need to trigger an event to send notification to all the users in that field, when i send that field as param2 in the event it is sending only to first user in the list, any suggestions on how we c...
Hi all,I'm trying to conditionally filter a list view of the cmdb_ci_server table depending on how the user navigates to it.Goal:If the list is accessed directly via table navigation (e.g., cmdb_ci_server_list.do)→ I want to apply a filter: manufac...
