Hi everyone,I developed an ATF test that worked perfectly in the DEV instance. However, after deploying it to QA, the test consistently gets stuck at step 15: "Open an existing record." At this point, the page stops responding, and a browser pop-up a...
I've got a requirement to create filters within a Platform Analytics dashboard that depend on each other: In the above example, there are two filters that get their choices from the Departments table. I want the main filter to be 'Business Owning Org...
How to integrate the Microsoft Azure Resource group inventory to ServiceNow CMDB Microsoft resource group has lots of resource for Storage, Server, Public IP. we want to reflect this information in Servicenow CMDB please suggest which plugin or othe...
I'm in my PI running Yokohama and I'm trying to simply add a custom widget to my dashboard. Before I could just click the plus sign and add it, but now everything is different, and I don't see an option to add a widget. This is what I see now:On that...
Our catalog form contains numerous fields and is quite lengthy, we’ve observed that users are often missing or overlooking some of the pre-filled values while submitting the Record Producer (RP) formTo address this, We would like to implement a modal...
our catalog form contains numerous fields and is quite lengthy, we’ve observed that users are often missing or overlooking some of the pre-filled values while submitting the Record Producer (RP) formTo address this, We would like to implement a modal...
Hi allWe are currently migrating some open incident records from another platform (Cherwell) and have been asked to ensure that the SLAs in ServiceNow reflect the original tickets in terms of start dates and any pauses for on hold.We have done a piec...
We've Catalog form - We want to create a link on click of link it should open a modal and it should have 10-12 variables as mandatory and users should fill it before actual form submission
Hi Everyone,i want to show checklist in the contextual side bar in Configurable HR agent workspace.Right now it only appears when the task type is 'Checklist' on the HR Task.i want it to be available on any task type.As far as i'm aware it is happeni...
Hi All, How I can trigger group approval form business rule if record in some particular state.
Hi,I have a story requirement to create some read ACL for the core_company table. The requirement is to have the table visible to a REST user but some fields should not visible (ex spoofing rating and authorize payments etc) I have created and given ...
I want to thanks the community so far for the responses and patient whil i am learning. I have been going between chatgpt and copilot to try and get my answers before coming here with mixed results. Is there a better option available.
We are trying to configure SLA for ER cases, there is a condition, if If Record producer Request Type is A, set SLA to 7 days.How to do it?
So, the steps are as follows : First navigating to sc_request Now, from here I am navigating to the next purchase orders tabNow from here I am clicking on purchase order tab Then verifying the PO number So, I have navigated till sc_request but unable...
Hi All, I have worked on a VA chat last year; this year the AI chat is being used. How do I add in this question after the ai generates the kb's and presents catalog items ? So far I have made a copy of the Now Assit Live Agent - Greeting. I tried ad...
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