UI Action copy incident

Brian Lancaster · ‎02-01-2019

I have a requirement to copy and but I do not want to insert the record right away. Instead I want it to copy some of the fields to the new incident but I need to leave some mandatory fields blank. So I would like it to act like someone click create new incident but the only difference is that things like short description, description, etc get copied to the new incident.

Brian Lancaster · ‎02-05-2019

I found this GURU article I'm trying to follow it. I put in some alert and found that it is calling the function in the client script seems to die after the first line in the function getParamVal. Below is my code to for the UI action and client script.

UI Acation:

createRecord();
function createRecord(){
	var shortdesc = current.getValue('short_description');
	var desc = current.getValue('description');
	var imp = current.getValue('impact');
	var urg = current.getValue('urgency');
	var ci = current.getValue('cmdb_ci');
	var url = 'incident.do' + '?sysparm_shortdescription='+shortdesc+'&sysparm_description='+desc+'&sysparm_impact='+imp+
		'&sysparm_urgency='+urg+'&sysparm_cmdbci='+ci;
	action.setRedirectURL(url);
}

Client Script:

function onLoad() {
	//Populate the variables with the parameters passed in the URL
	//Use the 'getParmVal' function below to get the parameter values from the URL
	
	var shortdesc = getParmVal('sysparm_shortdescription');
	var desc = getParmVal('sysparm_description');
	var imp = getParmVal('sysparm_impact');
	var urg = getParmVal ('sysparm_urgency');
	var ci = getParmVal('sysparm_cmdbci');
	
	g_form.setValue('short_description', shortdesc);
	g_form.setValue('description', desc);
	g_form.setValue('impact', imp);
	g_form.setValue('urgency', urg);
	g_form.setValue('cmdb_ci', ci);
}

function getParmVal(name){
	var url = document.URL.parseQuery();
	if(url[name]){
		return decodeURI(url[name]);
	}
	else{
		return;
	}
}

View solution in original post

sachin_namjoshi · ‎02-01-2019

Please see answer below

https://community.servicenow.com/community?id=community_question&sys_id=9eb1fa37dba89f08852c7a9e0f96198f

Regards,

Sachin

Brian Lancaster · ‎02-01-2019

Can I pass stuff like short description, description, sys_id to be put in the parent incident filed via sysparms?

sachin_namjoshi · ‎02-01-2019

Yes, you can definitely do that.

var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;
var dialog = new dialogClass('update_resource_capacity');
dialog.setTitle(new GwtMessage().getMessage("Select Date Range"));
dialog.setPreference('sysparm_description', new GwtMessage().getMessage('This action will update capacity of the group used for resource reports in the following tables - Resource Aggregates Daily, Resource Aggregates Weekly and Resource Aggregates Monthly.'));
dialog.setPreference('sysparm_resource_id', sysId);
dialog.setPreference('sysparm_resource_type', 'group');
dialog.setWidth(430);
dialog.render();

Regards,

Sachin

Brian Lancaster · ‎02-01-2019

I'm not following what you code is doing.