Ui action "Cancel change" does not work for me !

yasserbouat · ‎03-04-2025

Hello,

I am trying to click the ui action "cancel change" (available in the instance as out of the box ) but nothing happens, and i assigned to my self the roles itil, and sn_change_write, and still nothing :

Dr Atul G- LNG · ‎03-04-2025

Hi @yasserbouat

Try canceling the change from the form, not from the list view, as there are a few mandatory fields that need to be filled before you can check the change.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎03-04-2025

Hi @yasserbouat

The condition involves the form, meaning this action works only at the form level, not at the list level. I would not recommend canceling the change from the list view, as it requires a reason, which is a mandatory field."

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎03-04-2025

Don't change the OOTB script, it will impact the change process.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎03-04-2025

@yasserbouat

is that an OOB UI action? If yes then it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Vishal Jaswal · ‎03-04-2025

Hello @yasserbouat Not possible with the Cancel Change OOTB UI Action. If you want to achieve it via list view then you have to create a new UI Action, a new UI Page and a new UI Script Include - You can take reference from here: https://www.servicenow.com/community/csm-forum/in-list-view-how-can-a-user-be-able-to-close-cancel-m...

Hope that helps!