UI Actions in Agent workspace

[Saisree Kota]

Hi All,

I have created 2 UI actions with same name but different conditions.

In the conditions i used scratchpad to validate some data.

The UI Action is working in Native UI but in Agent Workspace Both UI actions are visible irrespective of the conditions.

In Native only 1 UI action is visible based on the Condition.

Any ideas/ suggestions to hide based on conditions in Agent Workspace.

Thanks,

saisree

[Ankur Bawiskar · Accepted solution]

@Saisree Kota 

you must be using display BR on that table.

So did you try checking in alert if the scratchpad variable is showing correct value

Also if that doesn't work then use UI action condition with script include and then show/hide

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Saisree Kota 

g_scratchpad works only in client side, not sure how it's working in native UI for condition field.

Please use script include and call it from Condition field so that it works in both native + workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.