I am doing Azure Devops Integration with agile development using Microsoft Azure DevOps(plugin), Some of the fields like Description and Acceptance Criteria are not being carried over from and to azure. This is creating issue in filed mapping. Does a

[Angie22]

I am doing Azure Devops Integration with agile development via plugins, Some of the fields like Description and Acceptance Criteria are not being carried over from and to azure. This is creating issue in filed mapping. Does anyone have any suggestions on how to troubleshoot this issue?

[Matt102 · Accepted solution]

Hi,

Not sure if this is any help, also it was a while ago and the mapping work was split up between me & Devs, pls see attached for the rm_story mapping we have.

As best I recall, once we had the connection to Azure sorted (hardest part for us) "it just worked".

hth,matt

[Angie22]

Hi Matt,

Thank you for your reply.

This is exactly what I am doing for mapping but for some reason when I test it Description and Acceptance Criteria are not being carried over. Did you have to do any extra steps to make those fields populated from servicenow to azure and viceversa? 

[Matt102]

I'll see if I can dig out our "collab" doc...

[Matt102]

Sadly, in my setup doc, I'm not seeing too much by way of config, post mapping set up - only for fields with choices. The following is unlikey to help, but...

...I had an issue where we were creating incidents via REST from Azure, but the Description was not populating, but was in the REST post. The cause was that the account being used for REST didn't have the correct privileges, I had to give it the ITIL role. (https://community.servicenow.com/community?id=community_question&sys_id=aaeb8fe1db9cdbc01dcaf3231f96192a&view_source=searchResult )

Best of luck.