UI Actions in Agent workspace

[Saisree Kota]

Hi All,

I have created 2 UI actions with same name but different conditions.

In the conditions i used scratchpad to validate some data.

The UI Action is working in Native UI but in Agent Workspace Both UI actions are visible irrespective of the conditions.

In Native only 1 UI action is visible based on the Condition.

Any ideas/ suggestions to hide based on conditions in Agent Workspace.

Thanks,

saisree

[Ankur Bawiskar · Accepted solution]

@Saisree Kota 

you must be using display BR on that table.

So did you try checking in alert if the scratchpad variable is showing correct value

Also if that doesn't work then use UI action condition with script include and then show/hide

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Saisree Kota 

you must be using display BR on that table.

So did you try checking in alert if the scratchpad variable is showing correct value

Also if that doesn't work then use UI action condition with script include and then show/hide

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Saisree Kota]

Hi @Ankur Bawiskar ,

Scratchpad is Working okay.

UI action is also working in Native UI but showing 2 ui actions in the Agent Workspace.

Thanks

saisree

[Ankur Bawiskar]

@Saisree Kota 

share UI action condition screenshot

are you using scratchpad variable in condition field?

[Saisree Kota]

@Ankur Bawiskar 

Yes, I am using scratchpad condition in UI action

Regards

saisree