UI Builder - hiding related tabs and Compose Email section

GlideFather
Tera Patron

4 hours ago

ahoy Now Ninjas!

 

Anyone with any suggestions how to hide the highlighted sections in CSM/FSM Workspace?

 

GlideFather_0-1782389904530.png

 

I have checked all options as in here

GlideFather_1-1782389978128.png

 

I searched around UI Builder but didn't manage to find it. Now I have 2 instances where one has the two sections and one doesn't while they both seem to be configured equally, no difference found.

 

Thank you in advance for any tips where to look at

 

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Ankur Bawiskar
Tera Patron

55m ago

@GlideFather 

is that Customer history a related list on your Case Form View or a custom tab built using UI builder?

For the Email you will have to disable the email client template on your case table via dictionary

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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