UI Builder - hiding related tabs and Compose Email section

[glideFather]

ahoy Now Ninjas!

Anyone with any suggestions how to hide the highlighted sections in CSM/FSM Workspace?

I have checked all options as in here

I searched around UI Builder but didn't manage to find it. Now I have 2 instances where one has the two sections and one doesn't while they both seem to be configured equally, no difference found.

Thank you in advance for any tips where to look at

[Ankur Bawiskar]

@glideFather 

is that Customer history a related list on your Case Form View or a custom tab built using UI builder?

For the Email you will have to disable the email client template on your case table via dictionary

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[glideFather]

ahoy @Ankur Bawiskar,

yes, it is custom list but I cannot find it anywhere and don't know where else to look 😛

Regarding the email client template, there's no active button to disable it and for dictionary, at what part do you mean?

The Email was not a part of deprecated page and we replaced deprecated page with a new one and it is there without touching this configuration(s).

I will chek the system properties as well, thanks for your ideas

[Ankur Bawiskar]

@glideFather 

you need to check the Record variant associated to that case table

May be some duplicated the OOTB record variant and added a new tab in that and then added condition to show this Record variant for your case table

-> Email tab -> you need to remove it from workspace but allow agents to use email client template from native?

to disable the email tab you can mark email_client=false in your Collection type dictionary entry for your table

Add/Remove email client to forms 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[glideFather]

Thanks @Ankur Bawiskar I will check these suggestions