ahoy Now Ninjas!
Anyone with any suggestions how to hide the highlighted sections in CSM/FSM Workspace?
I have checked all options as in here
I searched around UI Builder but didn't manage to find it. Now I have 2 instances where one has the two sections and one doesn't while they both seem to be configured equally, no difference found.
Thank you in advance for any tips where to look at
ad EMAIL
The section related to emails is called "Email Mini Compose" and it can be displayed or hidden ALWAYS, NEVER or with CONDITIONS.
To achieve this, navigate to the UI Builder, locate the corresponding page record (mine is already duplicated so I can edit it, the OOTB one is read-only), go to Activity Stream Compose > Configure > Use static input > Show email mini compose: Never and save it.
Result:
________________________________________________________________________
ad Related list
Locate Customer Activity (Customer Central) and deactivate it, it has been confusing as "Customer History" is just the title...
Et violá, it's gone!
ad EMAIL
The section related to emails is called "Email Mini Compose" and it can be displayed or hidden ALWAYS, NEVER or with CONDITIONS.
To achieve this, navigate to the UI Builder, locate the corresponding page record (mine is already duplicated so I can edit it, the OOTB one is read-only), go to Activity Stream Compose > Configure > Use static input > Show email mini compose: Never and save it.
Result:
________________________________________________________________________
ad Related list
Locate Customer Activity (Customer Central) and deactivate it, it has been confusing as "Customer History" is just the title...
Et violá, it's gone!
