UI Macro - Open teams and start populating message

[Sam Ogden]

Hi All,

I've added a UI macro with a Microsoft Teams icon next to our assigned_to field to open a teams chat for that user.  I've been asked if when it opens it could start the chat message with:

'Hi' + assigned_to.first_name + 'this is in regards to ticket' + number + short_description. 

Has anyone achieved this, we are using the desktop teams app.

current ui macro is:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);" />
<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>
		
	<a id="${jvar_n}"
	   onclick="invokeChat('${ref}');"
	   name="${jvar_n}"
	   onmouseout="lockPopup(event)"
	   tabindex="0"
	>
   <img border="0" src="teams.png" width="28" height="28" title="${gs.getMessage('Open Teams chat')}" />
   </a>
	

<script>
function invokeChat(reference) {
  var s = reference.split('.');
  var tableName = s[0];
  var referenceField = s[1];
  var v = g_form.getValue(referenceField);
  var email;
  var gr = new GlideRecord('sys_user');
  if (gr.get(v)) {
    email = gr.email;
  }
  var url = 'sip:'+email; 
  
//var w = getTopWindow();
//w.open(url);
window.location = url;

	
}
</script>	
</j:jelly>

[Community Alums]

Hi. 
I don't know if you ever achieved what you were trying to do - but I managed to get it to work 😉 

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);" />
<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>
		
	<a id="${jvar_n}"
	   onChange="onChange('${ref}');"
	   onclick="invokeChat('${ref}');"
	   name="${jvar_n}"
	   onmouseout="lockPopup(event)"
	   tabindex="0"
	>
   <img border="0" src="Microsoft_Teams_16x16.png" width="28" height="28" title="${gs.getMessage('Open Teams chat')}" />
   </a>
	

<script>
	
function onChange(element, original, changed, loading) {
	var visibility = 'visible';
	var sysID = g_form.getValue('assigned_to');
	if (!sysID)
		visibility = 'hidden';

	var e = gel('${jvar_n}');
	e.style.visibility= visibility;
}
	
function invokeChat(reference) {
  var number = g_form.getValue('number');
  var short_desc = g_form.getValue('short_description');
  var s = reference.split('.');
  var tableName = s[0];
  var referenceField = s[1];
  var v = g_form.getValue(referenceField);
  var email;
  var gr = new GlideRecord('sys_user');
  if (gr.get(v)) {
    email = gr.email;
	firstName = gr.first_name
  }

  var url = 'msteams:/l/chat/0/0?users=' + email + '&amp;amp;message=Hi ' + firstName + ', this is regarding ticket: ' + number + ' - ' + short_desc; 
  
var w = getTopWindow();
w.open(url);
	
}
</script>	
</j:jelly>

[Sam Ogden]

didn't manage it in the end and as it wasn't critical we just left it using the ability to just open a chat.  I will give you script a try.

Thanks for coming back on this though.

[Thomas98]

Hey... 

Hope you are doing well. Thanks for the jelly code. Would you know if there is way for this to work in agent workspace or service-operations workspace?

I know for a fact that UI macro is not supported on agent workspace. Is there anyother way to make this work in workspace. 

[mattmg]

Hi,

Great script, but a few things are causing me issues.

First: When I turn on the UI MAcro, when I choose Catecory (any), non of Subcategories appears.

Second: when I choose Category, icon disappears

Any ide why?

[Shailendra Kum1]

Hi 

CRFN

CRFN

Senior System Administrator at Telenor Denmark

40 points

 I have used your code and it is working fine . thanks for your effort.

but one more thing just i want to send INC number as a inc link. 

would be great if you have this code also or concept to send inc number as a link in caller's teams message.

like 

Hi Caller, this is regarding ticket: INCxxxxxx - Other Issues - ServiceNow

thank in advance