UI macro to redirect to teams chat window

[Tapish Sharma1]

Hi Folks,

I have a requirement to add a teams link besides a User reference field ('Responsible Leader'). I have written a UI macro but it is not working - Below is the script  (Also open to go with any other approach if possible)

**My script and field both are in Customer service Scope

UI Macro 

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<a><img src ="1batch.png" width = "25%" height = "25%" onClick = "userWindow('$(ref)')" tabindex="0" ></img></a>

<script>
function userWindow(reference){
var refVal = reference.split('.');
var fieldName = refVal[1];
var emailId;

var sysId= g_form.getValue(fieldName);
var user = new GlideRecord('sys_user);
if(user.get(sys_id)){

emailId = user.email.toString();
}

if(emailId){
open('sip:'+emailId, '_top');

}
else{
g_form.addErrorMessage('User Does not have email in servicenow');

}
}
</script>
</j:jelly>

[Maik Skoddow]

Hi

I see at least one line with a typo. Instead of

var user = new GlideRecord('sys_user);

write

var user = new GlideRecord('sys_user');

And also include as many as possible log statements to make sure your variables have the expected values.

Kind regards
Maik

[Tapish Sharma1]

Hi Maik ,

I corrected that Thanks , when I was debugging, I added errorMessage for fieldName and sysId , but both are showing empty. 

[Maik Skoddow]

Hi @Tapish Sharma 

I wrote an article and developed a similar macro you can take as a blueprint: https://community.servicenow.com/community?id=community_article&sys_id=e0539ea9db30a010d5c4d9d968961...

Kind regards
Maik

[Ankur Bawiskar]

Hi,

any browser console error when that icon is clicked?

update as this; 2 changes in bold

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
    <a><img src ="1batch.png" width = "25%" height = "25%" onClick = "userWindow('$(ref)')" tabindex="0" ></img></a>

    <script>
        function userWindow(reference){
        var refVal = reference.split('.');
        var fieldName = refVal[1];
        var emailId;

        var sysId= g_form.getValue(fieldName);
        var user = new GlideRecord('sys_user'); // quote was missing
        if(user.get(sysId)){ // variable name corrected
        emailId = user.email.toString();
        }

        if(emailId){
        open('sip:'+emailId, '_top');
        }
        else{
        g_form.addErrorMessage('User Does not have email in servicenow');

        }
        }
    </script>
</j:jelly>

Regards
Ankur