UI Plocy is not working

[nameisnani]

Hi Team , 

under closure information ,  I have created 2 custom fields . please check screenshot .

when we click on ' COMPLETE' or States changes to ' closed ' these two custom become mandatory .

I have created UI Policy for this ,

in the when to apply > CHANGES , option is not there .

But it is not working 

can anyone please help me here ... what was the mistake here . please provide steps .

[Vrushali Kolte]

Hello @nameisnani ,

Can you please try using script option on UI policy with below script -

function onCondition() {
 g_form.setMandatory('u_city', true); //replace variable name
 g_form.setMandatory('caused_by', true);
}

If my answer solves your issue, please mark it as Accepted and Helpful based on the impact.

[nameisnani]

Hi @Vrushali Kolte 

still form got saved 

@Vrushali Kolte @BillMartin @Satishkumar B @Sandeep Rajput 

PLease help me here 

[nameisnani]

@Vrushali Kolte 

should i keep condtion and actions ? or remove 

[Mark Manders]

Can you stop posting the same questions several times. People are giving you the same answers others have already given, without them knowing what you did or didn't try. You are not just wasting your own time and will loose track of the answers, but also of the people that are spending their own time to help you. 

If for any reason you want to post the exact same question again, because you aren't getting anywhere, close the previous one and add the already given (not working) solutions to the new question so there is a clear overview of what already was done.

https://www.servicenow.com/community/developer-forum/facing-issue-with-ui-policy/td-p/2985667

https://www.servicenow.com/community/developer-forum/ui-plocy-is-not-working/td-p/2985805

https://www.servicenow.com/community/developer-forum/1-ui-plocy-is-not-working/td-p/2987070