UI Policy not working

[MStritt]

Hello,

I've created several UI Policies for a field on our Problem form. Depending on the value in that field, depends on what other field shows below it. I have one UI Policy that isn't working. The default value of this field is -- None --. I've created a UI Policy that says when the value is -- None --, then don't show these other fields. However, it's not working. The other UI Policies I've created for the other values in this field, are working properly. The default value of the field is -- None --. So, when a Problem is created, this is the default value. See a short video below.

https://www.screencast.com/t/d6BtTzqaeSk

UI Policy for -- None --

I've created UI Policies for each value in the 'Survey Classification' field. Whenever one of these values is selected, only the field pertaining to that value appears (correctly).

[MStritt]

I don't see an option for empty.

Configure it this way? For each UI Policy/Value?

[Upender Kumar · Accepted solution]

HI

Check order of the UI Policy and also check Reverse if false check box for other UI polcies.

[MStritt]

I resolved the issue by changing the 'Reverse if false' on the UI Policies to false.