UI16 - Background colors, work notes, and additional comments

[Scheuerman1]

Good afternoon,

Again my apologies for troubling everyone with these questions. The new UI16 seems to have made numerous changes as expected, but also no longer appears to be honoring any of the legacy methods for change. That makes sense and all, but I cannot seem to find where to change the UI16 properties like style. I have two problems currently that I am trying to solve, let me show you:

On the bottom of incidents, historically we had different colors for additional comments and also work notes. As you can see in the screenshot above, the background color for additional comments is no longer there. It also is not honoring any style changes that I put in; this could be due to the field / table I am selecting.

The second problem that I am trying to solve is the toggle for the "additional comments" notation. It currently is a mouse-over event (meaning, if you move your mouse over the field then it'll show, otherwise it won't). I know that if I override the default CSS, I can change it but I am hoping that this is something that is just a setting buried within the SN engine. Here is another screenshot showing the same behavior with work notes:

My questions are these:

- Without overriding the CSS; where do I configure the background color for these notes? They don't seem to honor the styles created for UI15 and older.

- Without overriding the CSS; where do I toggle the type of note so it always shows and doesn't require a mouse-over event?

I understand that it might not be possible to perform either of these actions without overriding the CSS, and if that is the case just let me know.

Also, just a heads up for everyone when you go into styles and change the "Work notes" background color it does not impact the above notes in any manner. The new layout seems to be related to live feed, so the field might be under those settings. I'll check that next.

Thank you!

[Scheuerman1 · Accepted solution]

A colleague of mine was able to locate how the background colors are being set:

glide.ui.activity_stream.style.comments

glide.ui.activity_stream.style.work_notes

Using the above glide records, you can set the background colors. We still do not know where or exactly how these scripts are being called, but we can at least modify them within the system and not needing to alter the CSS itself.

You can get to these by going to sys_properties.list

[Scheuerman1]

My apologies to keep replying to this thread.

We have found that the colors will "cut off" the first letter or two on each line depending on the browser in question, so it is recommended that you put some transparency to the colors. That way you can still see the color, but also see any letters that might be behind it.

[riaz_mansuri]

Hi - Your hyperlinks are going through to a university secure login

[mloranc]

Hi Brandon,

I noticed in your screenshots that Additional comments is displaying above work notes on your instance. I've been dealing with the issue of the opposite happening. How were you able to get your Additional comments field put back on top in UI16?