UI16 - Background colors, work notes, and additional comments

Scheuerman1 · ‎01-12-2016

Good afternoon,

Again my apologies for troubling everyone with these questions. The new UI16 seems to have made numerous changes as expected, but also no longer appears to be honoring any of the legacy methods for change. That makes sense and all, but I cannot seem to find where to change the UI16 properties like style. I have two problems currently that I am trying to solve, let me show you:

On the bottom of incidents, historically we had different colors for additional comments and also work notes. As you can see in the screenshot above, the background color for additional comments is no longer there. It also is not honoring any style changes that I put in; this could be due to the field / table I am selecting.

The second problem that I am trying to solve is the toggle for the "additional comments" notation. It currently is a mouse-over event (meaning, if you move your mouse over the field then it'll show, otherwise it won't). I know that if I override the default CSS, I can change it but I am hoping that this is something that is just a setting buried within the SN engine. Here is another screenshot showing the same behavior with work notes:

My questions are these:

- Without overriding the CSS; where do I configure the background color for these notes? They don't seem to honor the styles created for UI15 and older.

- Without overriding the CSS; where do I toggle the type of note so it always shows and doesn't require a mouse-over event?

I understand that it might not be possible to perform either of these actions without overriding the CSS, and if that is the case just let me know.

Also, just a heads up for everyone when you go into styles and change the "Work notes" background color it does not impact the above notes in any manner. The new layout seems to be related to live feed, so the field might be under those settings. I'll check that next.

Thank you!

Scheuerman1 · ‎01-13-2016

A colleague of mine was able to locate how the background colors are being set:

glide.ui.activity_stream.style.comments

glide.ui.activity_stream.style.work_notes

Using the above glide records, you can set the background colors. We still do not know where or exactly how these scripts are being called, but we can at least modify them within the system and not needing to alter the CSS itself.

You can get to these by going to sys_properties.list

View solution in original post

mloranc · ‎01-19-2016

Here is what we're seeing when we open an existing incident:

The screenshots above show Additional comments above Work notes but ours along with the personal developers instances show like this.

mloranc · ‎01-19-2016

Sorry for hijacking the thread a little bit here. If anyone else runs into this, I received the solution from ServiceNow.

The order of the fields that the activity stream makes available is driven by a system property for each table. You can find the property for incident by searching for glide.ui.incident_activity.fields. If you swap work_notes and comments you'll find that the order is the same as the new incident form.

randrews · ‎05-09-2016

Just as an fyi this property is in the system properties under UI properties.

sochize · ‎05-19-2016

We are running Geneva and I can not get the ui properties to work for the addtional comments field. I was able to change the background color using styles on the specific field when creating new incident. The other problem i am running into is that once a ticket is open and i go to update it the field has no background color again.

vyjayanth · ‎06-08-2016

Hi Scott any luck on the background color changes after the Incident is created, we came across the same issue, while initiating the incident form it works fine but when loading saved record the background color does not change

Found below but not sure if this this is a solution based on the new UI

https://hi.service-now.com/kb_view.do?sysparm_article=KB0564331