Un kown name visible in the catalog item view & in serviceportal

[Sirri]

Hi all,

I have created the some variable but with out creating one is displaying .Please find the attached document for your reference. 

when I try to to un known name (option) configure at that time showing as record not found.

I have tried with clear cache also.

I have checked all the variables and variable sets also.

Let us know any modification require.

Note: I didn't created any variable with name as option.

[jMarshal]

The "options" part isn't it's own variable...it's a label that get's automatically added to a catalog item in the SP, when there are 2 or more checkbox variables in a container. I think you can just remove the container start/end and it won't add the "options" label. 

...but it seems like there is a known issue with this, you may want to use the "I have this issue" button via the following link: "Options" label is still showing even after hiding the associated Checkboxes in Service Portal - Kno...

[AshishKM · Accepted solution]

Hi @Sirri ,

This is OOTB expected behaviors with checkbox if catalog item has more than one in sequential order. 

The "Option" will not show if there is only one checkbox variable or if they are in different order.

You can change the label name for this "Order", and configure some custom name of your choice. 

You need to create a label type variable just before the first checkbox, then it will show custom one not the "Option"

Refer 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853625

-Thanks

AshishKMishra

Please accept solution and mark helpful if it helps you

[Sirri]

Hi  @AshishKM,

Thank you.  It's working fine after creating label before first check box.