unable to aplly UI policy after publish catalog item
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12-23-2025 07:56 PM
hi team,
recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'.
is there any solution for this.
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12-25-2025 05:56 AM - edited 12-25-2025 05:56 AM
View the Catalog Item record from the maintain items (left nav) list view. See if there's an edit or checkout button. Also ensure the user you are testing this with has admin or catalog_admin role.
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12-25-2025 10:06 AM
Hi @mchandra ,
if you’re creating and publishing it, you have access to create a catalog UI policy (unless it’s been revoked now).
Can you verify if 'Edit in Catalog Builder' is enabled? If so, cancel it and try again.
Or
You can make this catalog inactive by unchecking the Active flag if it’s not needed 😁
Example :
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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12-25-2025 11:48 PM
Hi @mchandra ,
Hope you're doing well! If this response answered your question, please close the thread by accepting it or feel free to ask any follow up questions.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
