unable to aplly UI policy after publish catalog item
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3 weeks ago
hi team,
recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'.
is there any solution for this.
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3 weeks ago - last edited 3 weeks ago
View the Catalog Item record from the maintain items (left nav) list view. See if there's an edit or checkout button. Also ensure the user you are testing this with has admin or catalog_admin role.
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3 weeks ago
Hi @mchandra ,
if you’re creating and publishing it, you have access to create a catalog UI policy (unless it’s been revoked now).
Can you verify if 'Edit in Catalog Builder' is enabled? If so, cancel it and try again.
Or
You can make this catalog inactive by unchecking the Active flag if it’s not needed 😁
Example :
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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3 weeks ago
Hi @mchandra ,
Hope you're doing well! If this response answered your question, please close the thread by accepting it or feel free to ask any follow up questions.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
