unable to aplly UI policy after publish catalog item

mchandra
Kilo Contributor

hi team,

 

recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'.

 

is there any solution for this.

3 REPLIES 3

Brad Bowman
Kilo Patron

View the Catalog Item record from the maintain items (left nav) list view.  See if there's an edit or checkout button.  Also ensure the user you are testing this with has admin or catalog_admin role.

Hemanth M1
Giga Sage

Hi @mchandra ,

 

if you’re creating and publishing it, you have access to create a catalog UI policy (unless it’s been revoked now).
Can you verify if 'Edit in Catalog Builder' is enabled? If so, cancel it and try again.

Or

You can make this catalog inactive by unchecking the Active flag if it’s not needed 😁

 

Example :

HemanthM1_0-1766685894963.png

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @mchandra , 

 

Hope you're doing well! If this response answered your question, please close the thread by accepting it or feel free to ask any follow up questions.

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025